Returns & Exchanges
At OPTISOFA, we want you to be completely satisfied with your new furniture. If your piece isn't the perfect fit for your home, you can initiate a return or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and photos of the item to receive a return authorization.
Prepare for Pickup
Disassemble the furniture if necessary and place it back in its original packaging to ensure safe transit.
Scheduled Collection
Our specialized furniture couriers will contact you to schedule a convenient time to pick up the item from your residence.
Quality Inspection & Refund
Once the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing